our model
Our business model produces market leading assets with exceptional guest loyalty. We strive to deliver everything our guests want and nothing they don’t, providing extraordinary service while remaining efficient and profit-driven.
Investment
We personally invested in each of the hotels we operate. As co-investors, our interests are aligned with our partners. Performance is bottom line focused over the long term and our invested capital is ROI-driven.
Positioning
Through smart programming and branding, our properties are distinguished from the competition. Our properties are thoughtfully positioned within their respective markets and are constantly evolving amidst ever-changing market dynamics to ensure resiliency and success across various market cycles. Through extensive feasibility analysis, we understand our guest demographic, their wants and needs, and our point of difference.
Food & Beverage
Through curated food & beverage we create emotional connections that drive guest loyalty. Food & beverage is not only a brand enhancer but a core marketing vehicle. Our menus are designed to deliver quality food & beverage that is tailored to the wants and needs of our guests with streamlined services to control costs and yield strong margins.
Management
We deliver dynamic operating plans and foster a culture of service excellence and community. Our leadership team is immersed in the daily operation of our hotels, providing ongoing support in developing the operating plans, staffing, finance, revenue management, and sales & marketing. Through an established system of SOPs and ongoing training initiatives, we maintain continuity for our distinct operating style as well as encourage process improvement and innovation, while creating a fun, family-like atmosphere for our associates and guests to enjoy.
Accountability
We implement a robust system of financial accountability to improve margins. Our operating platform is designed to provide transparency and oversight. We establish realistic operating plans with measurable KPIs and utilize sophisticated reporting, centralized accounting, and auditing systems to track performance.
Capital
Through strategic capital planning our properties remain fresh and ROI-driven. We stay attuned to our markets, guests, and industry trends to smartly invest in our properties with a long-term focus on growing market share and investor returns. We have the in-house expertise to manage complex capital projects from planning through completion all the while providing rigorous oversight to ensure best practices and cost controls.